Customer Service Faq
Q. How do I find out information about becoming a Consultant?
A. You'll find most of your questions answered in the Become a Consultant section of this site. If you'd like to be put in touch with a Manager in your area, please fill out this form. Your local Manager will contact you within the next 2 business days to answer any questions you may have. See all our contact details.
Q. How can I place an order?
A. Lorraine Lea Linen sells its products using the Party Plan sales model, so you'll need to place an order via one of our Consultants. We can have a Consultant in your area contact you within 2 business days just by filling out this form.
Q. I placed an order but it hasn't been delivered yet. Where is my order right now?
A. Please contact your Consultant to find out the status of your order. If she/he is not available, then please contact us at the Support Centre either by email or phone us and we will be happy to assist with your enquiry.
Q. I have received my order but have since changed my mind about the purchases. What can I do about this?
A. We'll be happy to exchange your product/s. Please return the item/s to the Support Centre in the original packaging within 14 days. If you'd like to exchange an item for a different colour, you will need to complete the Returns Form, which was enclosed with your product. A small postage and handling charge will apply, so please include this with your return. If the product you are exchanging is for a larger size or a different product, you will need to contact your Consultant who will advise if there is a price difference. Payments should be made payable to Lorraine Lea Linen and must be enclosed with your exchanged goods.
Q. What is Lorraine Lea's faulty goods policy?
A. If, with correct washing and normal wear, a manufacturing fault occurs within 30 days of receipt, Lorraine Lea Linen will exchange the purchase, issue a credit note or refund to the same value. We have included reason codes on our Returns Form, so please select the appropriate reason code for your return. You may wish to contact our Customer Service Department for a Reply Paid Address.
