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Return Form (651KB)

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Customer Support

The team at the Lorraine Lea Support Centre is here to help you with enquiries relating to your purchases. Please use our Contact form to lodge your enquiry via this site or contact us using the details listed on that page.

Delivery Times

Your order should be delivered to you within 10-14 working days from when payment is received or notification of a deposit into the Lorraine Lea Linen bank account shows up on our bank statement.

Exchanges

We will gladly exchange items that are returned in their original packaging within 14 days of receipt. Please include payment of $9 to process the exchange. Goods can be exchanged for a different item or a credit note to be used within the next 12 months. The return form was included with your parcel of goods, or download and print this form.

Please fill out the details on your return form and send it to the address in the bottom right hand corner.

Gift Vouchers

A great way of shopping is to use our Gift Vouchers. They are available in denominations of $20, $50 and $100 for your convenience and are valid for 24 months.

Payments

You can pay for your order online by going to the Party Payments page and entering your details. You will require your order number and Host surname.

Refund to Credit Cards

We can only refund to a credit card when your order has been paid for by that card. When returning your item, please fill in the details of your credit card on the return form.


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